Privacy Policy

1. Who we are

KN Consulting & Innovation Ltd operates the KN Loyalty marketing website at https://knloyalty.com. We are the data controller for personal data collected through this website.

Questions about this policy: sales@knconsulting.uk

2. What data we collect

When you visit the site

We collect standard server logs (IP address, browser type, pages visited, referrer URL) for security and performance monitoring. We do not use advertising or tracking cookies.

When you submit an enquiry

When you fill in our contact form we collect:

• First and last name
• Email address
• Phone number (optional)
• Business name and industry
• Number of locations
• Any message you choose to include

3. How we use it

• To respond to your enquiry and arrange a demo call
• To follow up about KN Loyalty if you have expressed interest
• To comply with legal obligations

Legal basis: Legitimate interests — you contacted us to find out about our product, so it is reasonable for us to respond and follow up.

We do not sell your data. We do not use it for automated decision-making.

4. Marketing

We may follow up by email if you have submitted an enquiry. We will never add you to bulk marketing lists without a clear reason to do so. You can opt out of any commercial communications at any time by emailing sales@knconsulting.uk.

5. Who we share data with

Your enquiry details are delivered to our team via Resend (an email delivery service). Resend processes the data solely to deliver the email and does not retain or use it for any other purpose.

We do not share your data with any other third parties.

6. How long we keep it

Enquiry data is kept for up to 12 months from last contact. If you become a customer, your data is retained for the duration of the contract and up to 6 years afterwards for legal and accounting purposes.

7. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate data
• Erase your data
• Object to us contacting you

Email us at sales@knconsulting.uk to exercise any of these rights. We will respond within one month.

You can also complain to the UK Information Commissioner's Office at ico.org.uk.

8. Cookies & Analytics

This website uses Google Analytics to understand how visitors use the site (pages visited, time on site, general location). Google Analytics sets cookies to distinguish visitors across sessions.

We only load Google Analytics after you accept cookies via the banner shown on your first visit. If you decline, no analytics cookies are set and no data is sent to Google. You can change your preference at any time by clearing your browser's local storage.

IP anonymisation is enabled — your full IP address is never stored. We do not use Google Analytics data for advertising.

9. Changes

We may update this policy from time to time. The “last updated” date at the top of this page always reflects the current version.

10. Contact

KN Consulting & Innovation Ltd
sales@knconsulting.uk
https://knloyalty.com